FREIGHT & DELIVERY
All orders include GST.
Orders are shipped within 5-7 business days – Express delivery available upon request at an additional cost.
We deliver utilising both Australia Post and Couriers.
- Registered Parcel >500g – $10.00
- Registered Parcel >5kg – $18.00
- Registered Parcel 5kg+ – $25.00
For deliveries by Australia Post to an unattended address, goods will not be left and a card will be left notifying that your order is available for collection at the local Post Office. Orders that contain Dangerous Goods, liquids, items over one metre in length and/or over 22kg, and large bulky items cannot be delivered by Australia Post.
Orders which cannot be delivered by Australia Post will be sent by a courier and cannot be delivered to PO Boxes or Post Offices. Freight charges will be advised if above the $25.00 threshold or you can request at checkout for a freight quote before payment.
If your nominated delivery address is unattended at the time of delivery the courier will leave a card in your letterbox to allow you to arrange a re-delivery. If an “attempted delivery fee” is charged by the courier, we reserve the right to recover this fee by charging your credit card number. Couriers will not leave orders unattended at your doorstep.
FREIGHT RATES WITHIN AUSTRALIA
Flat rate shipping fees include handling and insurance – Delivery available Australia wide only.
Products marked with the “Weight” symbol have been classed as being very heavy, bulky and/or awkward to freight. Orders including products with this icon will incur an additional $15 freight surcharge and may have an increased delivery timeframe.
Products marked with the “Flame” symbol have been classed as being dangerous or hazardous to freight. Orders containing dangerous or hazardous materials such as flares, fire extinguishers, aerosols, solvents, paint, or corrosive chemicals will incur an additional $25.00 surcharge.
Bulk quantity orders:
These may attract an extra freight cost. We will advise accordingly.
All shipments are fully insured including GST. In the event of breakage or loss, please advise us immediately.
Returns / Refunds:
All claims for Returns / Refunds due to faulty / damaged / not as described items must be made within 10 days from purchase date. Return costs will be covered by us.
Damage caused intentionally or by incorrect use as deemed by the product original Supplier will not be covered and as such no refund will be issued.
All returns for “Change of mind” or any reason other than noted above will incur a 20% restocking fee and return postage is to be paid by Claimant. All original freight costs are non-refundable under these circumstances.