Freight & Delivery

All orders include GST, $20 Flat rate freight for non heavy/bulky or dangerous goods.

Orders are shipped within 3 to 5 business days – Express delivery available upon request.

We deliver utilizing both Australia Post and Couriers. Most items can easily be sent via Australia Post quite inexpensively with automatic Insurance Cover.

LOCAL STORE PICKUP

We endeavour to have all items on this site in stock at all times but a rush on items can happen and local stocks can be sold out. We will notify you if you have chosen store pickup and we have either run out at your desired pickup location or both of our stores are out of stock and it can not be supplied within 24 hours for collection. We would generally have all items back in stock within 3 days but if you have already paid for your purchase and would prefer a refund we are happy to do so.

AUSTRALIA POST

For deliveries by Australia Post to an unattended address, goods will not be left and a card will be left notifying that your order is available for collection at the local Post Office. Orders that contain Dangerous Goods, liquids, items over one metre in length or over 22kg in weight cannot be delivered by Australia Post. Orders which cannot be delivered by Australia Post will be sent by a Courier and cannot be delivered to PO Boxes or Post Offices.

COURIER SERVICE

If your nominated delivery address is unattended at the time of delivery the Courier will leave a card in your letterbox to allow you to arrange a re-delivery.  If an “attempted delivery fee” is charged by the Courier, we reserve the right to recover this fee from you. Couriers will not leave orders unattended at your doorstep.

ADDITIONAL COURIER CHARGES WITHIN AUSTRALIA

All the additional charges below are automatically calculated at Checkout before final payment. Go to Cart to remove items as required.

Products marked with the “Weight” Heavy / Bulky Itemsymbol have been classed as being either very heavy, bulky / awkward or considered fragile to freight. Orders including products with this icon will incur an additional $25.00 surcharge and may have an increased delivery time-frame and are covered by Insurance for full value. Electronics come under this category.

Products marked with the “Flame” symbol have been classed as being dangerous or hazardous to freight. Orders containing dangerous or hazardous materials such as flares, fire extinguishers, aerosols, solvents, paint, or corrosive chemicals will incur an additional $45.00 surcharge and may have an increased delivery time-frame.

Bulk quantity orders:
Please contact us if you wish to obtain a more competitive price before purchasing.

Insurance:
All orders are insured for replacement value. In the event of breakage or loss, please take photos of packaging if damaged before opening and advise us immediately. All electronics are sent with a Courier which is a cheaper option than full Australia Post Insurance Cover.

Returns / Refunds:
All claims for Returns and Refunds due to faulty / damaged or not as described items must be made within 14 days from purchase date. Return costs will be covered by us.

Damage caused intentionally or by incorrect use as deemed by the product original Supplier will not be covered and as such no refund will be issued. No ifs, buts or maybes.

All returns for “Change of mind” or any reason other than noted above will incur a 20% restocking fee which will be deducted from final refund and return postage is to be paid by Claimant. All original freight costs are non-refundable under these circumstances.